Shopping Cart : 0 item added.

Customer Service

By placing your order, you are agreeing with the general conditions of Drake's.

We have the right to change our general conditions at anytime without any notice.

AGE

You must be at least 18 years old or older to visit the Drake's website and to be able to order on the Drake's website.

SUPPLY CONDITIONS

Your order is being treated with the greatest care. It is also being taken care of by one person which results in a quick process of your order. Your order is being sent in a natural white package. Your bank or creditcard statement will show "DRAKE'S OF L.A. BV". We deliver your order registered to your address. Safe and Discrete. The delivery period is to most countries within 10 working days (excluding Saturdays and Sundays) after your order has been placed. If the delivery period will be longer, then we will send you an email about the delivery period of your order. Normally our products are in stock.

RETURN CONDITIONS (WITH THE EXCEPTION OF DISCOUNTED/SALE & VINTAGE CHANEL PURCHASES)

All products that are not on sale or discounted, can be returned within 7 working days after delivery. The products have to be sealed with the original Drake's sticker and they have to be in good state. If the Drake's sticker has been removed, returning is not possible. Drake's does not refund money back under any circumstances. Intimate products can't be returned.

For returning please follow the next steps:

- First you contact us by phone or by email concerning returning your order or product. Please note in your email your customer number and the number of the invoice.

- After that we will handle your return request. If we agree with your return request, then we will give you a return number.

- You will need the return number for your return consignment. You have to mention the return number in your return consignment.

- You can choose replacement products.

RETURNING CONDITIONS DISCOUNTED/SALE PRODUCTS

UITVERKOOP/SALE products can not be returned under any circumstances. This also counts when a size is too big or too small. In case you are doubting about sizing, we advise to visit our Amsterdam boutique try it on. Please do contact us first. The purchase of a discounted/sale product is definitive and can not be cancelled or refunded.

RETURNING CONDITIONS VINTAGE CHANEL 

Drake's Luxury Boutique is a specialised reseller of authentic vintage CHANEL and has a network of vintage CHANEL specialists. We guarantee the authenticity of our vintage CHANEL collection. Drake's has therefor a 100% money back gaurantee within' 1 year if a vintage CHANEL purchase is not authentic/real. Drake's will first start an investigation before Drake's is able to confirm the 100% money back gaurantee. Please visit our CHANEL page for more info. Aside from this 100% money back guarantee, vintage CHANEL purchases can not be returned or refunded.

X